This is the February 2023 version of the Betty Blocks backup policy, this policy will be reviewed regularly and may be amended from time to time.
This document outlines our procedures and guidelines for backing up critical data and ensuring its recoverability in the event of a data loss event. Our backup policy is an essential part of our IT risk management strategy and provides a framework for ensuring the continuity of our operations.
At what time does Betty Blocks make a backup?
Database retention for all Azure-hosted zones of Betty Blocks, this is for data and meta databases.
Zone | Meta database* | Data database* | Timezone | Location |
NL3 | 03:00 AM | 03:00 AM | CET | West-Europe |
US2 | 03.00 AM | 03.00 AM | ET | US-West |
CA3 | 03.00 AM | 03.00 AM | ET | Canada Central |
* It is possible that although the backup process may begin at a specific time, individual backups for databases may not start until a couple of hours after the starting time due to the time required to create backups for each database.
How long does Betty Blocks retain my backups?
Database retention for all Azure-hosted zones of Betty Blocks, this is for data and meta databases.
Backups are made once a day.
The daily backups are stored for a period of 30 days.
After 30 days, the weekly backups are stored for a period of 13 weeks.
After 13 weeks, monthly backups are stored for a period of 8 months.
What does the data restore process look like?
Data data restore
Back-up restoration can be requested. An official request needs to be submitted by the client to the Betty Blocks Support Team. It will be a backup restore of the complete data and not of specific parts.
Costs for restoring a backup are charged to the client subsequently.
Restoring a daily backup will take about approximately 4 hours. Response times are based on the SLA.
Restoring a specific backup from a point in time is possible for the last 7 days. This will take approximately 24 hours. Response times are based on the SLA.
Metadata restore
Back-up restoration can be requested. An official request needs to be submitted by the client to the Betty Blocks Support Team. It will be a backup restore of the complete data and not of specific parts.
Costs for restoring a backup are charged to the client subsequently.
Restoring a daily backup will take about approximately 4 hours. Response times are based on the SLA.
Restoring a specific backup from a point in time is possible for the last 7 days. This will take approximately 24 hours. Response times are based on the SLA.
Replacing a metadata backup is more complex and therefore not advised.
Storage
For Azure environments, the database backups are stored in Azure storage accounts (under File Shares) via SMB. They are only accessible from whitelisted IP addresses (office and VPN) with required access rights.
Response times
Response times are based on the agreed Platform SLA.
Response times based on the standard Platform SLA, are based on ‘best effort’ with a support window based on office hours between 09:00 AM and 05:00 PM (CET). Outside office hours there will be no response.
This policy will be reviewed regularly and may be amended from time to time.